📞 Call Manager

🕒 Agent Calling Window

Define specific time windows during which agents are authorized to make calls.

📊 Agent Calling Window List Overview.

Click to view Columns Include

• Action → Quick edit and delete functionality. - Agent Name → Full Name of the agent. - Time Zone → The local time setting for a specific geographic region. - Calling Window → The permitted time range during which calls can be made to contacts or leads. - Working Days → The designated days when business operations or activities are performed. - Break → A scheduled pause or rest period during working hours. - Status → Active/Inactive.

Agent Calling Window Setup

⚡ Actions

➕ Add Agent

• Click on Add Agent to create an agent call window.
• Fill the required fields.
• Click on Save to save the entry.

info

• Can add up to 10 Breaks.

Agent Calling Window Setup

📝 Edit Agent

• Click on Edit Agent to update an agent call window.
• Make necessary changes.
• Click on Save to update the agent call window.

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• Can add up to 10 Breaks.

Edit Agent Calling Window

🗑️ Delete

• Click on Delete icon.
• Click on Yes to confirm the delete process.

Delete Agent Calling Window

🔍 Search

• Focus on the search field and type the agent name to search.
• Hit enter.

Search Agent Calling Window

⏳ Outcome Time

Configure the duration settings relative to call outcomes, such as validity periods or expected handling times.

📝 Fields

• Outcome → The specific reason for the call outcome.
• Assumed Minutes → The time duration in minutes that is assumed by the agent for a specific outcome.
• Last Updated By → Name of the user who last updated the outcome time setting.
• Date → On which date the outcome was last updated.
• Applies When Outcome Logged → Defines the specific circumstances or conditions under which the outcome time setting takes effect.

⚡ Actions

• Reset : Resets to the default position.
• Update : Can update the Assumed Minutes and Applies When Outcome Logged

Outcome Time